Terms & Conditions

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Terms of Sale

This page tells you the terms and conditions on which we supply any of the products listed on our website Go-local.store to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

At checkout, please click on the check box marked “I accept the Go-local.store terms and conditions” if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Information about us

BritishCornerShop.co.uk is a site operated by UK Food Brokers Ltd.
We are registered in England and Wales under company number 15484248.
Our registered office is at 195 Darras Road, Darras Hall, Newcastle, NE20 9AF, United Kingdom.

How the contract is formed

After placing an order, you will receive an e-mail confirming that your order is being processed.
We will charge your credit or debit card at the time of checkout.
Orders are subject to acceptance by us, confirmed by an e-mail dispatch confirmation.
If we cannot fulfil your order, we will notify you and provide a full refund.

Consumer rights

You may cancel a contract within 14 calendar days from receiving the Products.
A full refund will be provided as per our refunds policy.
To cancel, you must inform us in writing or via email.
Products must be returned in an unused, undamaged condition.
You are responsible for return shipping costs.
Except for defective products, cancellations do not apply to:
- Products customized to your specifications.
- Perishable goods (including fresh foods and plants).
- DVDs or CDs where the seal has been broken.
- Magazines.

Availability and delivery

We aim to dispatch orders within 3 working days.
Estimated delivery times:
- European destinations: 2 to 5 working days.
- Non-European countries: 4 to 10 working days.
Delivery times may be longer for certain products.
If a product is out of stock, we will offer a refund.
Product images are illustrative and may vary from actual packaging.

Risk and title

Risk passes to you upon delivery.
Ownership transfers once full payment is received.

Price and payment

Prices include VAT (except Norway and Switzerland, where additional VAT may apply).
Delivery costs are added before order confirmation.
Errors in pricing:
- If a price is mistakenly lower, we may reject the order or contact you for instructions.
- If a price is mistakenly higher, we will refund the difference.
All payments are in GBP, Euros, USD, AUD, or CAD.
We are not responsible for currency fluctuations.
Orders with chocolate/confectionery sent to hot climates are at the buyer’s risk, as they are not shipped in chilled packaging.

Promotions and Discounts

Only one promotional offer or type of discount per order will be accepted.
This includes but is not limited to:
- Redemption of promotional codes
- Cashing in of reward points
- Multibuy discounts
The website will automatically enforce this rule at checkout.
The relevant promotional offer will be applied in order of priority.
You will be able to review your final order at Checkout Step 2.

Zero Tolerance Policy

British Corner Shop aims to provide a smooth shopping experience and expects employees to be treated with courtesy and respect.
We have a zero-tolerance policy towards threatening and abusive behavior.
If our employees experience such behavior:
- They will issue a verbal warning.
- If the behavior continues, they will terminate the conversation and block future communications.

Our Refunds Policy

When you return a Product to us:
- If you cancel within the 30-day cooling-off period:
  - We will process your refund within 14 days of receiving notice.
  - We will refund the full price, including shipping costs.
  - You are responsible for return shipping costs.
- If the Product is defective:
  - We will examine the returned Product and either replace it or issue a refund.
  - Refunds include the original delivery charges and return shipping costs.
- If a Product is damaged in transit:
  - Photographic evidence is required to prove the damage.
  - If confirmed, we will issue a full refund.
- If a Product is past its sell-by date:
  - Photographic evidence is required.
  - If confirmed, we will issue a full refund.
Refund claims must be made within:
- 25 days of dispatch for DHL, ParcelForce, or UPS deliveries.
- 8 weeks for untracked small packet deliveries.

Unsere Erstattungsrichtlinie (Our Refunds Policy – German Translation)

Wenn Sie ein Produkt an uns zurücksenden:
- Bei einer Kündigung innerhalb der 14-tägigen Bedenkzeit:
  - Bearbeitung der Rückerstattung innerhalb von 14 Tagen.
  - Erstattung des vollen Kaufpreises inklusive Versandkosten.
  - Die Rücksendekosten tragen Sie.
- Bei einem defekten Produkt:
  - Das Produkt wird geprüft und ersetzt oder erstattet.
  - Erstattungen beinhalten Versand- und Rücksendekosten.
- Bei Bruch während der Lieferung:
  - Fotografischer Nachweis ist erforderlich.
  - Nach Bestätigung erstatten wir den vollen Preis.
- Bei einem abgelaufenen Produkt:
  - Fotografischer Nachweis ist erforderlich.
  - Nach Bestätigung erstatten wir den vollen Preis.

Our Liability

We warrant that any Product purchased from us is:
- Of satisfactory quality.
- Reasonably fit for common purposes.
Our liability for losses is limited to:
- The purchase price of the Product.
- Any foreseeable losses resulting from a breach of this agreement.
We are not responsible for indirect losses such as:
- Loss of income or revenue.
- Loss of business, profits, or contracts.
- Loss of anticipated savings.
- Loss of data.
- Wasted management or office time.
This does not limit our liability for:
- Death or personal injury caused by our negligence.
- Consumer rights under section 2(3) of the Consumer Protection Act 1987.
- Fraud or fraudulent misrepresentation.
- Any matter where exclusion of liability is illegal.

Import Duty and Customs

If you order products for delivery outside the UK:
- They may be subject to import duties and taxes upon arrival at the destination.
- You will be responsible for payment of these duties and taxes.
- We have no control over these charges and cannot predict their amount.
You must comply with all applicable laws and regulations of the destination country.
We will not be liable for any breach of such laws.
Bovine goods advised on this website comply with the Bovines and Bovines Products (Trade) Regulations 1999.
It is illegal to take personal exports of bovine products out of the country without appropriate veterinary certification.
If ordering products for delivery to EU countries:
- The courier will act as the Broker clearing customs on your behalf.
- You give the courier authorisation to clear the goods for you.

Written Communications

Some communications must be in writing by law.
We may contact you via:
- E-mail
- Website notices
By using our services, you agree to receive electronic communications.
This does not affect your statutory rights.

Notices

All notices must be sent to BritishCornerShop.co.uk at Info@go-local.store.
We may send notices to you via:
- E-mail
- Postal address provided during order placement
- Website notices
Notices are deemed received:
- Immediately when posted on our website.
- 24 hours after an email is sent.
- Three days after a letter is posted.

Transfer of Rights and Obligations

You may not transfer, assign, charge, or otherwise dispose of a contract or any of your rights and obligations under it without our prior written consent.
We may transfer, assign, charge, sub-contract, or otherwise dispose of a contract or any of our rights and obligations under it at any time.

Events Outside Our Control

We are not liable for failure or delay in performing our obligations due to a Force Majeure Event.
A Force Majeure Event includes but is not limited to:
- Strikes, lock-outs, or industrial action.
- Civil commotion, riot, invasion, terrorist attack, or war.
- Fire, explosion, storm, flood, earthquake, epidemic, or natural disaster.
- Transport disruptions (rail, shipping, air, motor, public or private transport).
- Telecommunications network failures.
- Government actions, decrees, legislation, or restrictions.
Performance under a contract will be suspended during the Force Majeure Event.
We will make reasonable efforts to resolve the issue and resume our obligations.

Waiver

If we fail to enforce any rights or obligations under this agreement, it does not constitute a waiver.
A waiver of any default does not apply to subsequent defaults.
No waiver is valid unless expressly stated in writing.

Severability

If any of these terms and conditions are determined by a competent authority to be invalid, unlawful, or unenforceable:
- That term, condition, or provision will be severed from the remaining terms.
- The remaining terms will continue to be valid to the fullest extent permitted by law.

Entire Agreement

These terms and conditions, along with any expressly referred documents, constitute the entire agreement.
We accept responsibility for statements made by our authorized agents.
Any variations to these terms must be confirmed in writing.

Our Right to Vary These Terms and Conditions

We may revise and amend these terms from time to time.
You will be subject to the policies and terms in force at the time of your order, unless:
- A change is required by law or government authority.
- We notify you of changes before sending a Dispatch Confirmation.

Law and Jurisdiction

Contracts for the purchase of products through our site are governed by English law.
Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days after you or a third party acquires physical possession of the goods.
To exercise this right, you must inform us via:
- Letter sent by post
- Fax
- E-mail
To meet the withdrawal deadline, send your request before the period expires.

Effects of Withdrawal

If you withdraw from the contract:
- We will refund all payments received, including delivery costs (excluding additional costs for non-standard delivery options).
- Refunds will be processed within 14 days of receiving your withdrawal notice.
- Reimbursements will be made using the same payment method as the original transaction, unless otherwise agreed.
- No fees will be charged for the reimbursement.
- We may withhold reimbursement until we have received the returned goods or proof of return, whichever comes first.

Privacy Policy

By submitting personal data to us, you agree that we may process it in accordance with BritishCornerShop.co.uk’s Privacy Policy.

Website Terms of Use

These terms apply to your general use of Go-Local.Store and related e-mail correspondence.
Your use of the website constitutes acceptance of these terms.
If you do not agree, you must leave the website immediately.
Your data use is governed by our Privacy Policy.
Purchases from this website are governed by our Sale Terms.

Your Use of This Website

You must not use this website inappropriately or unlawfully.
You agree not to upload or distribute content that:
- Is defamatory, inaccurate, threatening, offensive, or incites hatred.
- Breaches confidentiality, copyright, intellectual property, or privacy rights.
- Contains viruses or harmful programs.
You are responsible for the accuracy of any information you submit.
Any submitted information must comply with our Privacy Policy.

Passwords

You agree to keep your password confidential.
We are not responsible for any activity resulting from unauthorized access to your password.

Intellectual Property

All trademarks used on this website are the property of their respective owners.
You are not permitted to:
- Use copyrighted material or trademarks without written consent.
- Modify website content in any way.

Alterations

We may alter this site, its terms, conditions, and disclaimers at any time.

Disclaimer

We make no warranties regarding:
- The operation, quality, or reliability of this website.
- The availability of this website.
- The compatibility of this website with your device.
- This website being free from errors or viruses.
- The accuracy, completeness, or suitability of any content.

Limitation of Liability

We are not liable for any:
- Loss of income, profits, data, or goodwill.
- Direct, indirect, punitive, or consequential damages.
This limitation does not apply to product purchases, which are governed by our Sale Terms.
If any of these terms are found invalid, the remaining terms remain unaffected.

Governing Law

These terms are governed by the laws of England and Wales.
Any claims shall be subject to the jurisdiction of the Courts of England.

Reward Points Scheme Terms

Registration

You must be a registered user and logged in to earn and spend points.
Your personal information will be used according to our Privacy Policy.
Points cannot be transferred between accounts.

Collecting Points

Points are credited automatically upon purchase.
You earn 1 point for every whole £1 spent (excluding shipping).
Promotional events may offer additional points.
Your current balance is available in the ‘My Account’ section.

Spending Points

At checkout, you may choose to redeem points.
Each 50 points = £1 off your purchase.
If the product cost exceeds your points, all points must be used in a single transaction.
If the product cost is less than your points balance, you must redeem points up to the product price.
Points are valid for 12 months; unused points will expire.
You must be logged in to redeem points at checkout.
Points cannot be used for shipping charges.

Returns and Substitutes

If you return a product, points rewarded for that purchase may be deducted from your account.
If we provide a replacement, you will be credited with the usual number of points for the replacement.
If a refund is issued for a product purchased partly or wholly with points, we may re-credit the applicable points instead of refunding in cash.

Additional Terms

Points do not have an expiry date but will be lost if:
- The scheme is withdrawn.
- Your account is closed.
Accounts may be closed if no points are collected or spent for 12 consecutive months.
If we suspect fraud or misuse, we may:
- Cancel an account.
- Withdraw previously credited points.
We may amend these terms and notify you via a website notice.
Points cannot be exchanged for cash.
For any loss due to our breach of these terms, our liability is limited to re-crediting wrongly deducted points.
Once an order is placed, we cannot add additional items; a new order must be placed.
These terms are governed by English law and take precedence over any conflicting material or communication.

Recommend Friends Scheme

Up to 250 reward points may be earned for recommending new customers to British Corner Shop.
Points increase in steps of 250, with a maximum of 20 new recommended customers.
The referred friend must:
- Make a purchase using a credit/debit card.
- Spend at least £40 (or equivalent in EUR or USD) for the reward points to be applied.
Reward points (up to 250) will be credited to the account holder’s page and can be used for future orders.
British Corner Shop reserves the right to delete accounts that abuse the referral scheme.
If an account is deleted for abuse, outstanding reward points may be forfeited.